Influx builds full service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7. Lexi Horn, Director of Customer Success at Blenders Eyewear About Influx We staff externally first – going heavy with Influx, and as light as we can with everything else.” From sales implementation to the day to day operations, I’m working with good people with Influx. I think that’s the thing I love about working with Influx. “Influx is much more than another vendor. They work with you to make sure you’re doing what’s best for your company.” “The number one reason I like working with Influx is because its simple. Blenders then is only paying for hours when they have the inbound volume to keep agents busy. Both teams reported to local management with regular QA, training and retraining.įor sales bursts, Influx built a 3x support team to scale up quickly in November and December. Indonesian agents cleared the inbox in the evening. Jamaican agents managed tickets during the US work day. Influx then built a long term solution of dedicated agents working from two regions: Jamaica and Indonesia.
These agents already knew how to resolve common eCommerce issues around delivery, product questions and coupon codes, and they were quick learners, having already worked with many eCommerce brands. All content is posted anonymously by employees working at Blenders Eyewear. This is the Blenders Eyewear company profile. Influx cleared the inbox in two weeks using a team of on demand agents. Glassdoor gives you an inside look at what its like to work at Blenders Eyewear, including salaries, reviews, office photos, and more. In addition to clearing the inbox, they needed a flexible long term solution that worked within their cost model and unique brand voice and style.